Last Updated: March 13, 2026

1. Introduction

Welcome to Aesthetics by Elmar. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile application and website.

This mobile application allows users to book aesthetic treatments and consultations with Aesthetics by Elmar. The app does not provide medical advice, diagnosis, or treatment.

2. Medical Disclaimer

The Aesthetics by Elmar mobile application is intended for informational and appointment booking purposes only. The application does not provide medical advice, diagnosis, or treatment.

All aesthetic procedures and treatments offered through Aesthetics by Elmar, including but not limited to Botox, dermal fillers, and vitamin injections, are performed by qualified professionals following an appropriate consultation.

Users should not rely on the information within the application as a substitute for professional medical advice. If you have medical concerns or questions regarding treatments, you should consult a qualified healthcare professional.

3. Information We Collect

• Personal Identification Information: Name, email address, phone number, and postal address.
• Appointment Details: Information related to your bookings, such as service type, date, and time.
• Payment Information: Details necessary to process payments, including transaction data when using Square Payments.
• Health Information: Relevant medical history or consent forms required for certain treatments.

4. How We Use Your Information

Your information is used to:

• Provide and manage our services.
• Process payments and confirm appointments.
• Send consent forms and appointment details to your registered email address.
• Communicate updates, offers, and promotional materials (with your consent).
• Improve our services and user experience.

5. Payment Processing

We offer two payment options:

• Square Payments: Secure online transactions processed through Square. Square's privacy practices are detailed in their Privacy Notice.
• Pay on Arrival: Payment made in person at the time of your appointment.

6. Consent Forms

For certain treatments, we require completion of consent forms. These forms are sent to your registered email address upon booking and must be reviewed and signed before the appointment.

7. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with third parties only to:

• Facilitate payment processing (e.g. Square).
• Comply with legal obligations.
• Protect our rights, property, and safety.
• Support the operation of our services through trusted service providers acting on our behalf.

8. Data Security

We take appropriate technical and organisational measures to safeguard your data and continuously improve our security practices. While we strive for a high level of protection, no system is entirely immune to potential risks.

9. Data Retention

We retain personal information only for as long as necessary to provide our services, manage appointment bookings, comply with legal obligations, resolve disputes, and enforce our agreements.

Account information, booking details, payment records, and treatment-related forms may be retained for the duration of the user's relationship with Aesthetics by Elmar and for a reasonable period thereafter where required for legal, tax, regulatory, insurance, or business record-keeping purposes.

If a user requests deletion of their account or personal data, we will securely delete or anonymise the information within a reasonable timeframe unless we are required or permitted to retain certain information for legal or regulatory reasons.

10. Third-Party Services

We may use trusted third-party service providers to support the operation of our mobile application, website, and services. These providers may process certain personal information on our behalf in order to provide functionality such as payment processing, notifications, analytics, hosting infrastructure, communication services, and appointment management.

These third-party providers are required to protect personal data and only use it for the purposes of delivering their services to us.

• Square Payments for secure payment processing.
• Cloud hosting providers for secure storage and infrastructure.
• Notification and communication services for appointment reminders and updates.

11. Analytics and App Performance

We may use analytics or crash reporting tools to help improve the performance, reliability, and user experience of our application and website. These tools may collect limited technical information such as device type, operating system version, browser type, app version, crash logs, and general usage data. This information is used to maintain and improve our services and does not directly identify users unless otherwise stated.

12. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Withdraw consent at any time where processing is based on consent.
• Request a copy of your personal data.

To exercise these rights, contact us at info@aestheticsbyelmar.co.uk.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and, where appropriate, within the app. The effective date will be revised accordingly.

14. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Aesthetics by Elmar
Suite 2002, Backstone Business Centre
451 Cleckheaton Rd
Phone: 01535 654214
Email: info@aestheticsbyelmar.co.uk